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3/17/22

Product Safety Voluntary Recall Announcement

PRODUCT SAFETY RECALL – All genuine 3mm and 5mm DigitDots Magnetic Ball have been recalled and are no longer for sale.

Voluntary Recall Consumer Letter

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Consumers who provide a proof of purchase and return the Subject Products will have the option to receive a full refund via original payment method or PayPal. If a consumer returns the Subject Products in the original packaging or with the “DigitDots” carrying case, but does not have proof of purchase, HD Premier will conduct a diligent search of its sales records, using the information provided by the consumer, to obtain the purchase receipt. If a purchase receipt is found by HD Premier which matches the requesting consumer’s information, the consumer will be refunded that amount. If HD Premier is unable to locate a purchase receipt in its records, a consumer who returns the Subject Products in the original packaging or with the “DigitDots” carrying case, but does not have proof of purchase, will receive a $20 refund via original payment method or PayPal.

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If you would like to participate in the CPSC voluntary recall, and receive a return label, please fill out the form (GREEN link below).

OR

If you cannot access the form to request a mailing label for a refund, please email: recall@ilovedigitdots.com with all of the following information:

- Email used to purchase subject products

- Full Name

- Full Address

- Email Address

- Products Purchased and Being Returned

- Attach Photo of Product with “DigitDots” Carrying Case and/or Proof of Purchase

- Place of Purchase

- Date of Purchase

- Refund Method of Original Payment or PayPal

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Subject Products must be returned and received in accordance with the above policy and terms, and then a refund will be issued.

FAQ

Recall questions

No. Sorry. Not from us.

Start by filling out the form linked in the button above (CPSC RECALL FORM) If you are unable to access the form, please e-mail recall@ilovedigitdots.com.

If you have questions not answered above, please email recall@ilovedigitdots.com with “CSPC Recall Question”.